Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Never feeling too warm ! As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. New. It's remarkable ! You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. Incorporating the original TEMPUR ® Material made for space, TEMPUR ® Original mattresses* give you the perfect balance of comfort and support in a medium feel. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service. I love the adjustable head and foot sections. The only thing I do not care for is the protective cover for the mattress it came with. Delievery was scheduled labor day! She explained that my order was never loaded to the truck. Tempur-Pedic Double Mattresses. lesson learned tempur-pedics' from now on. was - £29.99 | 33% OFF. The new temper breeze is firmer and much cooler than the old version. Also, found out a chest was not available, but would be soon. Some customers felt very comfortable with their new mattress, but others couldn't get comfy. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. That was now 4 days ago. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. These mattresses have above average customer satisfaction scores. And the price was double . I love this mattress. The delivery people would rude and extremely 'rough'. She said no problem just go ahead bring the foam mattress in, she will take care of it. £1,200.00. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. I promise, you will not regret it. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. Thank goodness for earbuds and other tasks. After only two sleeps, my back definitely feels a bit better this morningI chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. No one picked up and I was connected to voice mail. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! We rented a truck and drove all the way from Larkspur but were told it was not there. I love my bed. No more back pain! They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Mattress topper, white Standard Double £ 99 (51) Size Standard double. We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. She said she made a note on my record and transferred me to the customer resolution team. Loaded with high-end features like cooling gel-infused memory foam and 3 layers of pocket spring, the HOLMSBU medium firm pillowtop is the best all-around mattress.True to IKEA’s reputation for value, this bed’s under $800 price tag is well below many competitors’ prices for comparable mattresses. As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. Buuuuut...the quality here..there is no quality. A memory foam mattress, foam mattress or latex mattress is a soft and resilient mattress that has quite a few advantages. raen1111 We needed an inexpensive mattress for a vacation home and bought this Matrand foam mattress. Decided to talk to a customer representative, took 20 mins to speak with someone. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. Got to the automated system which says the order is on schedule for delivery. Some folks that are heavier may find these mattresses don't last as long. My husband is able to sleep all night for the first time in months, and I love the feeling of the mattress meeting your body when you move! We browsed a bit more and then went to check out. Please!!!!!! But after a few days it began to give for a great nights sleep. I have wanted a Tempur-pedic bed for many years but could not afford it. The mattress is unbelievably comfortable, but living in hot weather it is the cooling that has been a game changer for us. Whether spring, latex or foam, every mattress type at IKEA is designed to offer comfort and support at a good price. Why does the customer have to pay for their incompetence and abuse! I got a friend, rented a truck, and took the mattress in. He will sleep through my alarm and will sleep until after 7 am! I'm grateful, I'm sleeping and wake up rested. Shop early Black Friday deals. It's cool to the touch when you first lay down, but in the middle of the night it's hot just like all beds. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. I will update before the sleep trial to see if my thought has changed. I call the delivery company myself, they tell me they do not have the mattress. I will update you as it unfolds. Very disappointed that we spent twice as much for a regular mattress and it is so uncomfortable. He told me my order "could not be located." So, we ended up buying the Tromsdalen mattress pad to go on top. It's uncomfortable as hell to sleep on at this point because it is so lumpy. It took about 15 min to process her. He basically said that wasn't true and that I was shit out of luck. I asked. Single mattresses; Double mattresses; Queen size mattresses; King size mattresses; HAFSLO. £650.00. I told him this was the worst consumer experience of my life. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). I has owned a memory Foam temperpedic for 12 years This new Breeze Firm mattress compares to NONE ! It is 3.5 hours later and nothing. When it comes to your own comfort, your own body is the only North Star. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. 140x200 cm 160x200 cm 90x200 cm Standard king Standard single Standard super king. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Horrible horrible experience. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." 4/24 Started waiting at 11am. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). We don't have any plans to return it yet. Took her awhile to find out what happened. Dhs 350. My apartment is a mess because I have nothing to put my stuff in! I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I talked to 3 different employees to check on my order. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. Never. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. They said its the banks fault. . But the mattress I ordered from IKEA caused my neck and back pain. Collection in person. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. You may not even realize that you have these little pains, until you start sleeping on a TempurPedic. At this point I should be surprised. Ikea used to be my favorite store, it is quickly becoming my least favorite. We were like this thing is a brick. Insults to injuries abound! But I was at the checkout I just figure out it wasn't the brand I want. I have never lived in a home with bed bugs. Even an employee from Ikea told me that she too faced the same back problem. Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. I have no where to sleep. £19.99 . or Best Offer. I've ever tried ! I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. my wife and I hated if for 4 long yrs. This is apparently the best mattress in Ikea.For the past one month, I am sleeping on a rug happily and I wake up without any pain. I also bought the cooling pillow ! Everything is like cardboard, no wonder it breaks so quickly!! I reached a call center. The mattress was heavy and I was just alone today. We can move without pain or disturbing eachother, its completely silent. Read on if you are considering buying for more information on the mattresses. I slept on the lame mattress for several months. I havent tried it without the mattress pad, but I think it would be okay. I actually look forward to going to bed now. The concept wasn't sinking in so they called a supervisor. It has been a disappointment. He called me back 5 days later and told me they would refund my money if I brought the mattress in. IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. I took it in. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. These mattresses do a good job with durability for the average customer. I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Today my bed showed up, no mattress. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. But I was waiting for 45 minutes still not get though the phone. Although it is a little more comfortable than my previous mattress, I certainly do not find it a "transformative" or life-changing experience. Hence, Ikea. It is a popular name brand mattress and part of the mattress powerhouse, Tempur-Sealy along with other name brands like Stearns and Foster. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. Absolutely love my new mattress! I know the price can be intimidating, however, it is 100% worth it! Bought for the cooling feature. The cooling aspect of the mattress is very unique from other memory foam mattresses and really does seem to draw the heat away from you body and keep the temperature cool. The sales people are very knowledgeable and will recommend the best mattress for your sleeping position. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? In defense of the humans, everyone was very nice, apologetic and deferential. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." 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